Silver Lake Resort Reviews
Silver Lake Resort Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 5 reviews; consumers mostly dissatisfied with service and management; unfavorable rating distribution 75%.
Key Takeaways for Future Customers
- Good 3-bedroom unit and location praised in Silver Lake Resort reviews.
- Expect high price level and timeshare ownership complexities.
- Consider booking sites as alternatives to membership booking.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, double billing, and refunds.
- Poor customer service and hard-to-reach phone support; communication issues with Capital Vacations.
- Maintenance fees, special assessments, and ownership management disputes.
Positive Feedback
Reviewers note a large, clean 3-bedroom unit and a good location.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 5 reviews; consumers mostly dissatisfied with service and management; unfavorable rating distribution 75%.
Key Takeaways for Future Customers
- Good 3-bedroom unit and location praised in Silver Lake Resort reviews.
- Expect high price level and timeshare ownership complexities.
- Consider booking sites as alternatives to membership booking.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, double billing, and refunds.
- Poor customer service and hard-to-reach phone support; communication issues with Capital Vacations.
- Maintenance fees, special assessments, and ownership management disputes.
Positive Feedback
Reviewers note a large, clean 3-bedroom unit and a good location.
Lambeth, Lambeth
Disappointed
- - Check-in: you find your room on a big property.
- - Room is large, apartment-style.
- - No WiFi.
- - Sofas are rough but clean.
- - Room change may be possible.
Hotel / apartment - after check in they will just let you go to find your room (on a massive property) room is big (kinda apartment type) No WiFi (its better in the moon! Nixon can call from rotary phone lol) this property is good if you want away from social media.
Sofas condition is rough, its clean but worn out.
Its only our first few hrs! I hope conditions will change will try to change room is possible
User's recommendation: Read all the complaints (which should have)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCapital Vacations SUCK! Need to be more fair with their owners.
- - Capital Vacations is described as predatory.
- - Staff are said to lie and show no shame.
- - They rate resorts higher than deserved.
I bought a Time Share from Silver Lake Resort in Orlando and now Capital Vacations manage it or own it. Ever since they took over 2023 they are hounding me to switch over and spend MORE thousands to buy into their crooked LYING scam of a setup. They "claim" they are doing renovations and upgrades and therefore need to give SILVER LAKE OWNERS a "special assessment charge" which is complete LYIN *** If I get another one this year I will be filing a false and made up fake accusations charges.
Capital Vacations is like a "vulture" They go around buying properties and screwing over many people going about it and dont care how they treat you. Their staff workers LIE and feel no shame in lying.
Just an all around greedy dont give a *** about the person shady company. Not to mention that they rate their resorts higher than what they deserve.
User's recommendation: AVOID CAPITAL VACATIONS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Pay fee
Could not contact u via phone. Does not connect.
Want to pay timeshare fee.
Please call at 631 873 ****. Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCHARGING ME $160 BUT I CANCELLED OVER A MONTH AGO
Keep getting run around and no one will help me I have 5 emails too and still get charged $158 for not coming
- Poor service
Preferred solution: Helped
Double billing
- - Paid the 2024 bill in December and received a discount.
- - Received a $190 bill from Capital Management.
- - User threatens to come in person.
I paid for my 2024 bill in December and got a discount and you sent me a bill for $190 from capital management and they can stick it up there *** *** and both of you *** can kiss my *** I will come down there in person. Do you want me to come down there in person some *** I dont think so.
User's recommendation: not even a one star stick it up your *** *** I will make sure you’re coming goes bankrupt, so you *** with the wrong *** Capeesh
Capital punishment is a better for these *** that charged my maintenance and some other *** feet his month Take a dirt nap capital
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kissimmee, Florida
Special assessments because owners walked are unfair
- - Some owners are not paying the special assessment, leaving diligent payers to cover the slack.
- - They warn more owners may leave if changes aren't made.
many owners are not paying the special assessment--we are walking too
We are not paying the special assessment, you will now be losing even more owners. a) it is unfair for those who have been diligent and paid assessments every year to pick up the slack for those walking away--we should not be left holding the bag.
NOTE: YOU WILL BE LOSING MORE THAN HALF OF YOUR OWNERS NOW BECAUSE WE ARE NOT PAYING FOR THE POOR MGMT.
AND THOSE WHO SIMPLY WALKED AWAY FROM THEIR TIMESHARE.
either you change this now or you will be losing many more owners!!! Start reading the blogs on the internet at sites like: TUG, redweek,com, etc.
- Good location
- Capital vacations does not communicate with owners
Preferred solution: Delete those stinking special assessments
User's recommendation: Capital vacations mgmt stinks, do not get involved
We agree Capital Vacations appears to be blocking RCI Silver Lake owners from the owners log in and are penalising those who pay their maintenance upping their fees because the company are not bothering chasing the non-payers.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Windermere, Florida
Difficult to communicate with decision maker
- - Multiple unit issues unresolved onsite.
- - Resort didn't answer calls; corporate intervened.
- - David offered a different unit and said it was clean.
Unable to resolve issues with unit which were multiple. Tried on site.
David the manager either had not arrived. Would be arriving soon. Was in a meeting. Booking company was contacted.
Booking company tried to call resort × 2. No one answered the phone at the resort. Finally, seemed to get a person at Silver Lake. "David will tell you the same thing I am telling you.
You are free to leave and stay elsewhere. There is no other unit available." Of course, available units are listed on multiple booking sites. Called their corporate office. Talked to Chris.
He called the resort. David made an appearance. He had Jamie in tow. Both poorly dressed in clothing not appropriate for work.
Right down to dried food stains. David did get us a different unit saying, "Even though you are rude to me, I am providing you a clean unit." Does this mean they rent dirty units by intention?
No. It means hospitality is dead.
User's recommendation: There are myriad places to stay in Orlanda. Shop around. Booking sites abound.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo reply about my concerns
- - I am owner of a 3-bedroom unit at Siver Lake Resort.
- - Next year's maintenance fee info is normally sent in October, and I haven't received any yet.
I'm an owner of the 3-bedroom unit at Siver Lake Resort. As was last year, the owners should receive the information about the next year's maintenance fees in October.
I haven't got any information or correspondance about it yet directly from Silver Lake Resort. I'd like to know what's going on there.
- Good 3-bedroom unit
- No way to contact directly to the maintenance fees section
Preferred solution: Information about the 2023 annual maintenance fees
Same here, I have contacted them multiple times as an owner regarding my bills since I have 2 different weeks/units. I cannot get logged into the owner site.
Never received a notice that Capital took over the resort, which you would think as an owner should have been notified.
Never received a reminder to transfer my unused weeks to RCI, so now awaiting a call from a different group to transfer. This new company is certainly the worst that I have worked with and will be looking to dispose of my timeshares.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are scammers
- - The reviewer calls Silver Lake Resort a scam with a misleading pitch.
- - Fees rise and hidden costs exist; booking elsewhere is cheaper.
SILVER LAKE RESORT is a complete SCAM!!! DO NOT FALL for their sales pitch.
They make it sound like owning a timeshare with them is such a money-saving way to vacation. It is the exact opposite. Booking on your own through a travel site is cheaper across the board. You definitely do not get what you pay for.
They promise you are able to book at thousands of locations and at the last minute. None of which is true! The maintenance fees continue to climb over the years even if you are not using the program. If you want to bank your points year after year there is ANOTHER fee to do so.
There are always added fees, something which they fail to tell you during the presentation. DO NOT go to the presentation! You will be held hostage for hours on end and have sales reps continue to badger you until you cave and sign the papers just to escape. Once you sign those papers there is no escape.
You are trapped! Even when you stop paying them you are FOREVER trapped! Oh and they conveniently leave out the part where your children will have to take on your debt with them if anything happens to you. They conveniently leave out a lot of information upfront.
I repeat DO NOT BUY A TIMESHARE with SILVER LAKE RESORT!!!! You will forever regret putting your name on that contract!!!!
Preferred solution: Full refund
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